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Luxury Skincare for the Beautifully Particular!

Frequently asked questions

FAQs

What makes Fussy Bird different from other skincare brands?

Fussy Bird was created by a globally renowned paramedical skin specialist with over 15 years of clinical experience. Our products combine medical-grade efficacy with luxurious, non-toxic formulas — crafted to deliver results and indulgence in equal measure.

Are your products suitable for sensitive skin?

Yes — and more. While our products are safe for sensitive skin, they're designed for all skin types that demand more: mature, acne-prone, menopausal, sun-damaged, and everything in between. If your skin is fussy, we’ve got you.

Are Fussy Bird products natural or organic?

Our products are made with clean, non-toxic ingredients — many of which are COSMOS/ECOCERT certified. We blend botanical extracts with science-backed actives to create formulas that are both natural and effective.

Are your products vegan and cruelty-free?

Yes. All Fussy Bird formulas are cruelty-free and vegan. We never test on animals and work only with ethically minded European labs that share our standards.

Do your products contain fragrance or irritants?

We avoid synthetic fragrances and known irritants. If a product has a scent, it comes from skin-safe essential oils or natural botanicals. We formulate for performance and peace of mind.

Can I use Fussy Bird if I have a skin condition or I'm undergoing treatment?

Yes — but we always recommend consulting with your dermatologist or medical provider if you’re undergoing treatment. Many of our clients are oncology patients, and our founder has worked closely with medical teams to create gentle, effective options.

Where are Fussy Bird products made?

All our products are proudly manufactured in the EU using sustainable, ethical practices. Our lab partners use renewable energy and eco-conscious processes for every batch.

How long will it take to see results?

Most customers notice improvements within 2–4 weeks, especially in hydration, clarity, and overall skin tone. Continued use brings long-term benefits and visible transformation.

Do you offer samples or travel sizes?

Coming soon! We're working on deluxe minis and travel kits. Sign up to our newsletter to be the first to know.

How can I choose the right products for my skin?

We’ve made it easy: browse by skin concern (acne, aging, pigmentation, etc.) or take our upcoming Skin Match Quiz for a personalised routine. Or, reach out — we’re always here to help.

Shipping & Returns

Where do you ship to?

We currently ship across the UK, Europe, and selected international destinations. If your country isn’t listed at checkout, please contact us — we’re happy to help.

How long does shipping take?

UK Orders: 2–4 business daysEurope: 4–7 business daysInternational: 7–14 business days (location dependent)
You’ll receive a tracking number as soon as your order ships.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location. We offer free UK delivery on all orders over £60.

Do you offer express shipping?

Yes — expedited delivery options are available at checkout for an additional fee.

What is your return policy?

Due to the nature of skincare and hygiene regulations, we’re unable to accept returns on opened or used products. However, if your order arrives damaged or incorrect, please contact us within 7 days of delivery and we’ll make it right.

What if I have a reaction to a product?

Your skin’s health is our top priority. If you experience any irritation, stop use immediately and contact us. We may be able to offer a refund or credit on a case-by-case basis. We also encourage patch-testing before full application.

Can I change or cancel my order?

Please email us at [insert email address] within 2 hours of placing your order. After that, we begin processing to ensure swift delivery and may not be able to make changes.

Do you offer gift cards or gift wrapping?

Yes! We offer digital gift cards and beautifully wrapped gift sets. Perfect for when you want to spoil someone (or yourself).